All of the items on www.spypens.co.uk are sent to the customer using Royal Mail postal services or Parcel Force.
All orders are by cleared funds (orders will not be despatched until they are paid for in full). Orders paid by Credit/Debit cards are dispatched immediately or as soon as possible, subject to availability.
Orders failing to be delivered will be re-sent at our expense. Orders received that are incorrect should be advised within 2 days of delivery by emailing the email address found here - please provide the order number and the product details and mention that the domain from which the goods were purchased is www.spypens.co.uk
Please note that although Royal Mail first class will normally get there within 2 days, they do state that you should allow 5 days. Also Royal mail do not class a delivery as a query unless it has been overdue by 15 days.
Warranty
All products carry a twelve month warranty. Faulty products can be returned directly to the address found here. Where no replacement is available, a refund will be issued.
Returns
Please return faulty items along with your full contact details and address, the order number, a description of the fault and please mention that the domain from which the goods were purchased is www.spypens.co.uk.
If the product is faulty, we will re-imburse the postage to return it to us (return postage should be at reasonable cost).
Returned items should be sent recorded for the customers security.
If a product has to be replaced we will cover the cost of sending out the replacement.
If a returned product is found to be not faulty, the product will be returned to the customer at their expense.
www.spypens.co.uk reserves the right to change the terms & Conditions without notice.
If you have any delivery queries please email us using our email address found here
